Many of our frequently asked questions are answered on this page. We ask anyone getting in touch to have a skim of this page in case their question has already been answered.
No phone Number?
All our trainers are extremely busy and focused on training doggos! As your dog may deal with several trainers during their journey with us, our trainers must stay focused, remain up to date and have the ability to go back through all questions and information.
To assist with this, we ask all correspondence be done via our contact page or directly to our email training@canineconnect.com.au
Weather & Bush Fire Prevention
Training classes, seminars & workshops do not proceed if the weather reaches 32 degrees and above. Classes may also be postponed if other extreme weather, such as rain, lightning, hail, extreme humidity and damaging winds, occur.
Services that can be held indoors with appropriate air conditioning will still proceed.
The Canine Connect crew watch the weather patterns as closely as we can and try to give as much notice (via email) as possible should we determine it is unsafe to go ahead.
Multiple Dogs
Families with multiple dogs are welcome to train; however, we ask for each dog to have their own responsible handler.
Deposits & Payments
All classes, board & train and workshops will either need a deposit placed or full payment at the time of booking to be confirmed. Payments can be made in cash, by invoice, or by bank transfer. All invoices must be paid by the due date, or your position may be forfeited.
You can find our policy on cancellations and refunds here.
Vaccinations
All our training guests attending classes at our grounds must be fully vaccinated (minimum C5). We also ask each dog has had their vaccinations at least two weeks before attending.
Please contact us about the requirements for puppies attending our ‘SuperPups’ program.
Behaviour
Canine Connect believes in a safe environment for all to train and learn. We do not tolerate harassment, abuse or inappropriate behaviour that makes our team or our students uncomfortable.
Dangerous Canine Behaviour
We understand you may be coming to see us due to the concerning behaviours your dog is exhibiting. Please be upfront and honest about these behaviours before seeing us. If we deem your dog’s behaviour inappropriate for a particular service, we may ask you to leave, but we will do our best to find you an alternate service, within or outside our own.
Media, Photography and Film
We may sometimes take film or photographs of your dog and yourself during our training services. Canine Connect reserves the right to use these on our social media pages, website, print and other forms of media. Should you not wish to be a part of this media, please see us before any form of training.
Cancellations & Refunds
Cancellation & available refund depend on the service booked. All our staff are rostered a week before, and late cancellations can mean our other clients miss out. Our services are in high demand, so be sure you wish to proceed to avoid disappointment.
- Board and train bookings require a deposit to be confirmed. These cannot be refunded should you wish to cancel once booked.
- Dayschool sessions require 48 hours notice of cancellation.
- Private Appointments need at least a week’s notice of cancellation.
- Classes & workshops need at least 3 day’s notice.
Canine Connect retains the right to hold all booking fees, deposits or partial fees in the event of a cancellation.
Canine Connect Training Program Terms and Conditions
- Definitions
a. Canine Connect means Canine Connect Pty Ltd ACN 609 720 792 of PO Box 1480 Golden Grove Village SA 5125
b. Core Vaccines means vaccines for canine distemper virus, canine adenovirus and canine parvovirus.
c. Fees means the fees payable per Training Session.
d. Loss means any present or contingent liability, expense, payment, cost, damage or outgoings
e. Training Session means any group session or private session.
f. Website means www.canineconnect.com.au.
g. You, your means the person who has engaged Canine Connect to provide the Training Sessions and whose name is in the online application form. - Payment
a. Each Training Session must be booked and paid in full in advance. You will not be able to attend any Training Session where the Fees have not been paid prior to the Training Session.
b. Training Sessions are not transferrable.
c. Fees are not refundable or transferrable including in the event that you miss a Training Session.
d. In the event that Canine Connect suffers any Loss arising from or related to the provision of Training Sessions to you, you agree to reimburse Canine Connect in full for that Loss. - Postponement
a. Canine Connect reserves the right (in its sole discretion) to postpone a Training Session in the event of inclement or unsafe weather, absence of a training or any other circumstance.
b. Notice of postponement may be posted on Canine Connect’s FaceBook page or sent to you by email or text message. You acknowledge and agree that you will check for postponement prior to each Training Session.
c. In the event that a Training Session is postponed, Training Sessions will commence the following week (unless further postponed) and the course will run for an extra week(s) to make up the postponed Training Sessions.
d. You release Canine Connect from any claim you may have with respect to the postponement of a Training Session. - Instructions
a. You are responsible for the behaviour and actions of your dog while attending a Training Session.
b. You agree to follow all verbal and written instructions of the trainer at all times, including:
i. keeping the dog on a lead at all times until otherwise instructed; and
ii. not using any equipment unless instructed to do so. - Health
a. You confirm that your dog has current vaccinations for all Core Vaccines at the time of the Training Session together with any vaccination specifically requested by Canine Connect.
b. You confirm that your dog is in good health and that you have advised Canine Connect of any specific or suspected issues or risks. - Behaviour
a. You confirm that your dog is sufficiently socialised to interact safely with other dogs at the Training Sessions.
b. You warrant that your dog is not dangerous and has never been the subject of any order under the Dog and Cat Management Act 1995 (SA).
c. Canine Connect does not assume liability for your dog at any time and you remain responsible and liable for the behaviour of your dog at all times during the Training Sessions. - Photographs
a. You acknowledge and agree that any photos taken of your dog may be used in promotional material and you hereby grant Canine Connect a perpetual right to use and publish (electronically or otherwise) any photo, video or image of you or your dog. - Release, Waiver and Risk
a. You release Canine Connect and any of its related entities from any claim or Loss arising from or in connection with the Training Sessions including any Loss, injury or death.
b. You indemnify Canine Connect against any claim or Loss suffered by Canine Connect arising from or in connection your participation in the Training Sessions.
c. You acknowledge and agree that:
i. the Training Sessions may not improve your dog’s behaviour and Canine Connect does not guarantee any particular outcome with respect to your dog’s issues or behaviour;
ii. you participate in the Training Sessions at your own risk; and
iii. you accept and assume all risk of Loss, injury, illness or death to you, your dog, the trainer or any other person or animal participating in the Training Session; and
iv. you are voluntarily participating in the Training Sessions with knowledge of the risks involved. - General
a. You warrant that you are the legal owner of the dog.
b. The laws of South Australia govern these terms and the parties agree to submit to the non-exclusive jurisdiction of the courts of South Australia.
c. You agree to be bound by these terms, the terms of the Website, the terms of invoice and any other terms agreed between you and Canine Connect from time to time.
d. Canine Connect may amend these terms from time to time by posting the new terms on the Website and you agree to continue to be bound by the amended terms.