Many of our frequently asked questions are answered on this page. We ask anyone getting in touch to have a skim of this page in case their question has already been answered.
No phone Number?
All our trainers are extremely busy and focused training doggos! As your dog may deal with several trainers during their journey with us, it is important our trainers stay focused, remain u to date and have the ability to go back through all questions and information.
To assist with this we ask all correspondence is done via our contact page or directly to our email firstname.lastname@example.org
Weather & Bush Fire Prevention
Training classes, seminars & workshops do not proceed if the weather reaches 32 degree and above. Classes may also be postponed if other extreme weather such as rain, lighting, hail, extreme humidity and damaging winds occur.
The Canine Connect crew watch the weather patterns as closely as we can and try to give as much notice (via email) as possible should we determine it is unsafe to go ahead.
Families with multiple dogs are welcome to train however we do ask each dog has their own responsible handler.
Handlers, Partners & Children
Up to two handlers per dog may attend our training services but we do ask young children to stay at home.
The dog or dogs entire family may be present at an In-Home Consultation, the more there to learn the better!
Deposits & Payments
All classes, board & train and workshops will either need a deposit placed or full payment at the time of booking to be confirmed. Payments can be made in cash, invoice or bank transferred. All invoices must be paid by the due date or your position may be forfieted.
All our training guests attending classes at our grounds must be fully vaccinated (minimum C5). We also ask each dog has had their vaccinations at least 2 weeks before attending.
Please contact us about the requirements for puppies attending our ‘SuperPups’ program.
Canine Connect believe in a safe environment for all to train and learn. We do not tolerate harassment, abuse or any kind of inappropriate behaviour that makes our team or our students uncomfortable..
Dangerous Canine Behaviour
We understand you may be coming to see us due to concerning behaviours your dog is exhibiting. Please be upfront and honest about these behaviours before seeing us. IF we deem your dogs behaviour inappropriate for a particular service we may ask you to leave but we will do our best to find you an alternate service, within or outside of our own.
Media, Photography and Film
We may at times take film of photographs of your dog and yourself during our training services. Canine Connect reserves the right to use these on our social media pages, website, print and other forms of media. Should you not wish to be a part of this media please see us before any form of training.
Cancellations & Refunds
Cancellation & available refund depend on the service booked. All our staff are rostered a week before and late cancellations can mean our other clients miss out. Our services are in high demand so be sure you wish to proceed to avoid disappointment.
- Board & Train bookings require a deposit to be confirmed. These cannot be refunded should you wish to cancel once booked.
- Dayschool sessions require 48hours notice of cancellation
- Private Appointments need at least a weeks notice of cancellation.
- Classes & workshops need at least a weeks notice.
Canine Connect retains the right to hold all booking fees, deposits or partial fees in the event of a cancellation.